Privacy Policy
A Legal Disclaimer
The content provided on this page is intended solely for general informational purposes and does not constitute legal advice. The explanations and examples herein are not tailored to the specific legal requirements that may apply to your business, industry, or jurisdiction. You should not rely on this information as a substitute for professional legal consultation.
Privacy laws and regulations vary between jurisdictions (e.g., GDPR, CCPA, Australian Privacy Act), and it is your responsibility to ensure your Privacy Policy complies with all applicable laws relevant to your operations and audience.
We strongly recommend seeking legal advice from a qualified attorney or privacy law expert to review, customise, or draft your Privacy Policy in accordance with your specific legal obligations and business practices.
Privacy Policy - The Basics
This Privacy Policy outlines how we collect, use, store, and protect personal information provided by users on our website and through our services. It reflects our commitment to handling your data responsibly and in accordance with applicable privacy laws.
We may collect data such as contact details, location, and service preferences to operate effectively and improve your experience. We take appropriate technical and organisational measures to safeguard this information.
Privacy regulations vary across jurisdictions. It is your responsibility to ensure compliance with the laws relevant to your specific operations, customers, and location. We recommend consulting legal professionals to verify that this Privacy Policy meets your legal obligations.
What to Include in the Privacy Policy
Privacy Policy
Effective Date: June 19, 2025
First Locksmith Melbourne ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our website, contact us, or use our services. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you are located in the European Union or another jurisdiction with additional privacy laws, we also aim to comply with the General Data Protection Regulation (GDPR) where applicable.
1. Information We Collect
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Full name
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Phone number
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Email address
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Residential or business address
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Vehicle make, model, and registration details (if applicable)
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Location data (e.g., via GPS for mobile dispatch)
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Device, browser, and usage data (via cookies and analytics tools)
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Any additional information you provide during contact, calls, or service requests
2. How We Collect Information
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We collect your information through:
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Website forms and quote requests
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Phone calls and emails
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Booking systems
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Cookies and web analytics (e.g., Google Analytics)
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In-person service visits or consultations
3. Why We Collect It (Purpose of Use)
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We collect and use personal data for the following reasons:
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To provide locksmith and security services
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To communicate with you about appointments, services, and quotes
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For identity verification
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For internal business operations and record-keeping
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To improve our website and customer experience
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To comply with legal and regulatory obligations
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To offer promotions and marketing (only with your consent)
4. Disclosure of Personal Information
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We do not sell or rent your personal information. We may disclose it:
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To our trusted contractors and service providers (only as needed to perform services)
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To law enforcement or government authorities as required by law
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In the event of a business sale or transfer (subject to confidentiality)
5. Cookies and Tracking Technologies
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Our website uses cookies and tracking tools to:
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Enhance site performance
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Analyze visitor behaviour
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Improve customer support and responsiveness You may disable cookies in your browser settings, but some features may not function optimally.
6. Data Storage and Security
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Your data is stored securely via:
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Encrypted cloud-based servers with limited access
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Industry-standard firewalls and intrusion prevention systems
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Restricted access for authorised personnel only We retain your data only for as long as necessary to provide our services and comply with legal obligations.
7. Your Rights
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You have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate information
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Request deletion of your data (subject to legal exceptions)
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Withdraw consent to marketing communications To exercise these rights, contact us at: info@firstlocksmithmelbourne.com.au
8. International Data Transfers
Some service providers (e.g., cloud hosting, analytics tools) may store data overseas, including the United States or EU. We take reasonable steps to ensure appropriate safeguards are in place.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
10. Third-Party Services
We may link to or use the services of third parties (e.g., Google Maps, Stripe, Mailchimp). Their privacy policies apply when you interact with their platforms.
11. Updates to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on our website with the updated effective date. We recommend checking this page regularly.
12. Contact Us
For questions about this Privacy Policy or to make a privacy-related request, contact:
First Locksmith Melbourne
Email: info@firstlocksmithmelbourne.com.au
Phone: 0402-564-929
Service Area: Greater Melbourne (including Port Melbourne, Brighton, South Yarra and surrounding suburbs)
Legal Disclaimer
The explanations and information provided in this Privacy Policy are general legal disclosures. They are not intended as legal advice tailored to your specific needs. We recommend seeking independent legal counsel to ensure compliance with all relevant data privacy legislation for your business activities and service areas.