Terms & Conditions
A Legal Disclaimer
This document provides general terms that govern our relationship with clients. While we strive for compliance with applicable laws, this document is not legal advice. You are encouraged to seek independent legal consultation to understand your full rights and obligations.
Terms & Conditions - The Basics
Effective Date: June 19, 2025
These Terms & Conditions ("Terms") govern your access to and use of the services provided by First Locksmith Melbourne ("we," "our," or "us"). By using our website or requesting our services, you agree to comply with and be bound by these Terms.
Services Provided
We offer a range of locksmith services, including residential, commercial, and automotive solutions. These include emergency lockouts, key replacements, ignition repairs, transponder key programming, remote fob services, and general security upgrades. All services are subject to availability and service location.
Booking and Cancellations
Appointments can be arranged through our website, email, or by phone. We ask that cancellations be made with reasonable notice. A call-out or cancellation fee may be charged if appropriate.
Payments
Payment is due in full upon completion of services unless agreed otherwise. We accept various payment methods, including card and cash. All charges include GST where applicable.
Limitation of Liability
We do not accept responsibility for any damage that may occur as a result of pre-existing faults, wear and tear, or customer misuse. Our liability is limited to the cost of services rendered. We are not liable for loss of profits, data, vehicle immobilisation, or other indirect damages.
Force Majeure
We are not responsible for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, strikes, system failures, or government restrictions.
Data Privacy
We may collect minimal information (such as contact details) solely for service provision and scheduling. This information is handled securely and in accordance with Australian Privacy Principles.
Intellectual Property
All content found on our website or provided during service—including logos, text, images, and branding—is owned by First Locksmith Melbourne and is protected under applicable copyright and trademark laws. Reuse or reproduction without permission is prohibited.
User Conduct
You agree to use our website and services in compliance with all applicable laws. Abusive, fraudulent, or otherwise harmful conduct may result in immediate termination of access to our services.
Updates to These Terms
We may revise these Terms at any time. All updates will be posted on our website and will take effect from the time of publication.
Governing Law
These Terms are governed by the laws of Victoria, Australia. All disputes will be handled in the courts located within Victoria.
Contact Information
First Locksmith Melbourne
Email: info@firstlocksmithmelbourne.com.au
Phone: 0402-564-929
Service Area: Greater Melbourne, including Port Melbourne, Brighton, South Yarra, and surrounding suburbs.